About etech
About etech
Blog Article
Etech is surely an omnichannel shopper engagement remedies provider for some of the entire world’s leading and many highly regarded makes. The practical experience Etech has acquired throughout a wide array of organization verticals enables us to repeatedly deliver Outstanding, private client encounters.
screens queue spikes, breaks and aux use of brokers. Ensuring the queue is very well-managed by relaying real-time concerns on time reporting to Supervisors/Floor administrators on the floor.
helps in supervision and coaching of latest or current brokers on the profits ground as desired, and in the event that there aren't any coaching lessons, acts as an Assistant workforce chief on the marketing campaign assigned as essential.
ABOUT ETECH Etech provides following technology BPO answers. a world minority owned business, Etech has designed and trademarked how to show your information into strategic insights.
knowledgeable demeanor with the opportunity to get ownership of every chat and email and uncover an answer For each customer
Identifies and escalates precedence troubles by asking probing issues and using the Knowledge foundation computer software
AI is transforming how we recognize customer interactions. At QEval University, we here discover the strength of speech analytics, teaching you the way to uncover deeper insights from each discussion. understand to use these insights to improve shopper pleasure and Enhance agent performance.
the opportunity to Believe on your own toes in a fast-paced surroundings exactly where messages around chat, connect with and e-mail occur quickly and furious;
Conflict resolution to grasp several obstructions and use negotiation capabilities to locate optimum alternatives.
an average working day is made of creating and answering inbound and outbound calls, retaining account documentation, and developing a good rapport with our client foundation.
Communication (published and verbal): Strives to talk both English and Spanish, and generate Evidently and succinctly in many different options; may get messages throughout to acquire the specified impact. Strives for closed-loop interaction by proactively anticipating “the next issue”.
Oversee the development and implementation of CTI solutions, making sure integration with existing methods and compliance with sector benchmarks.
you might Perform a role in retention as you talk collaboratively with gross sales to handle any shopper difficulties.
buyer interactions and provide actionable insights to boost crew efficiency, maximize profitability & increase shopper practical experience.
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